Our production and shipping process typically takes between 9 to 14 days in total. This includes:

• Production Time: Personalized items are crafted with care and usually take 3-5 business days to create.
• Shipping Time: Once your order is ready, shipping takes approximately 6-9 business days, depending on your location.

We accept returns or exchanges within 14 days of receiving your order, provided the items are unused, in their original condition, and accompanied by proof of purchase.

Please note:

• Custom or personalized items cannot be returned or exchanged unless they are faulty or incorrect.
• Orders made by mistake or items ordered in the wrong size due to failure to review the size chart are not eligible for return or exchange.