Shipping: After accepting the order, shipping takes place within the next 2 business days.
Delivery time: Estimated delivery time is 7-14 business days.
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Note: When producing products and fulfilling orders, Ula Art Store cooperates with third party companies, therefore Ula Art Store is not responsible for delays related to delivery.
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Returns Policy
At Ula Art Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns policy to make your experience as smooth as possible. Please carefully review the following guidelines for returning items purchased.
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1. Eligibility:
- Returns are only accepted for items that are in unused and original condition.
- Items must be returned within 30 days of the delivery date.
- Products that have been damaged or used cannot be returned.
- Certain items such as intimate or sanitary goods are exempt from being returned.
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2. Initiate a Return: To initiate a return, please contact our customer service team at ula.artstore@gmail.com within 30 days of receiving your order. Provide your order number, details of the item you wish to return, and the reason for the return. Our team will guide you through the return process, including providing you with the return address.
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3. Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service to ensure the safe return of your item.
- Please package the item securely to prevent damage during transit.
- Ula Art Store is not liable for any items lost or damaged during the return shipping process.
4. Refund Process:
- Once your return is received and and inspected, customers will be notified of the approval or rejection of their refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.
6. Exchanges: If customers wish to exchange an item for a different size or color, they must follow the same return process as outlined above. Exchanges will be subject to product availability, and customers may be responsible for any price differences.
7. Damaged or Defective Items: If a product arrives damaged or defective, customers must notify our customer service team immediately with photos of the damage. Depending on the situation, customers may be eligible for a replacement item or a full refund without the need to return the damaged item.
8. Non-Returnable Items: Certain types of items are non-returnable, including perishable goods, intimate or sanitary products, and hazardous materials. Customized or personalized items may also not be eligible for returns.
9. Communication: Our customer service team is available to assist customers with any questions or concerns regarding returns or exchanges. We aim to provide timely and helpful responses to ensure a positive customer experience.
10. Terms & Conditions: By making a purchase from our company, customers agree to adhere to the terms and conditions of our returns policy. We reserve the right to refuse returns that do not meet our criteria or have been initiated outside of the specified time frame.
11. Changes to the Policy: Our company reserves the right to make changes to our returns policy as needed. Any updates or amendments will be communicated to customers through our website or via email. Our goal is to provide a transparent and efficient returns process for our customers who purchase products from us. We understand that issues may arise, and we are committed to resolving them promptly and fairly.